fd44 Privacy Policy

1 Introduction

This Privacy Policy describes how fd44 ("we", "us", "our") collects, processes, stores, and shares personal information when you use the fd44 platform at fd44.io, including all associated services, games, and features available through the website and mobile browser interface.

By registering an account or continuing to use the fd44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to close your account.

This Privacy Policy forms part of fd44's Terms and Conditions and should be read alongside them. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms and Conditions.

2 Data We Collect

fd44 collects personal data that is necessary to provide you with a safe, functional, and compliant betting and gaming experience. The categories of data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or health data, except where identity verification requirements necessitate collecting a government-issued document that may incidentally reveal some of this information.

3 How We Use Your Data

fd44 uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, and maintain your player account, including enabling you to log in, manage your profile, and access all platform features.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, reconcile your account balance, and maintain accurate financial records.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our anti-fraud and anti-money-laundering obligations.
• Platform Personalisation: To remember your preferences, deliver relevant game recommendations, and improve your overall experience on the fd44 platform.
• Customer Support: To respond to your queries, resolve disputes, and assist with responsible gaming requests through our 24/7 live chat and email support channels.
• Fraud Prevention & Security: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, and any other activities that violate our Terms and Conditions.
• Responsible Gaming: To monitor gambling behaviour, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records as required by relevant regulations.
• Platform Improvement: To analyse aggregated, anonymised usage data and improve the fd44 website, game performance, and feature offering.
• Promotional Communications: To send you information about bonuses, promotions, and new features on fd44, where you have consented to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

fd44 processes personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the betting and gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including identity verification, anti-money-laundering checks, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of fd44, including fraud prevention, platform security, and internal analytics — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — for example, receiving promotional emails or enabling optional personalisation features — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

fd44 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Your financial data is shared with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations and are not permitted to use your data for any other purpose.
• Identity Verification Providers: KYC document data may be shared with third-party identity verification service providers to complete the verification process. All such providers are contractually bound to process your data securely and for verification purposes only.
• Game Providers: Technical data such as your game session identifiers may be shared with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver their games on the fd44 platform. These providers operate under their own privacy practices.
• Regulatory and Law Enforcement Authorities: fd44 may disclose personal data to relevant authorities where required by law, court order, or regulatory directive. We will notify you of any such disclosure where legally permitted to do so.
• Corporate Successors: In the event of a merger, acquisition, or sale of assets involving fd44, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies & Tracking Technologies

fd44 uses cookies and similar technologies — including local storage and session tokens — to ensure the platform functions correctly and to improve your experience. The following types of cookies are used on fd44:

• Strictly Necessary Cookies: These are essential for the platform to function. They include session management cookies that keep you logged in, security tokens that protect against CSRF attacks, and cookies that remember your responsible gaming preferences. These cannot be disabled without disrupting the platform.
• Functional Cookies: These remember your preferences such as your preferred language, display settings, and recently viewed games, allowing us to provide a more personalised experience on return visits.
• Analytics Cookies: fd44 uses anonymised analytics cookies to understand how users interact with the platform — including which pages are visited most frequently and where technical errors occur. This data is used solely to improve the platform and is never linked back to individual users.

fd44 does not use cross-site advertising cookies, behavioural retargeting pixels, or third-party social media tracking scripts. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the platform.

7 Data Retention

fd44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction, to support dispute resolution, audit requirements, and anti-money-laundering compliance.
• Customer Support Communications: Live chat transcripts and support emails are retained for up to 2 years from the date of the interaction, after which they are securely deleted.
• Technical and Analytics Data: Anonymised analytics data may be retained indefinitely in aggregated form. Non-anonymised technical data such as IP logs is retained for up to 12 months.
• Responsible Gaming Records: Self-exclusion and deposit limit records are retained for the duration of any active restriction, plus a minimum of 3 years after closure of the relevant account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where you request early deletion of your data, fd44 will assess the request against our legal retention obligations and inform you of the outcome within 30 days.

8 Your Rights

As a user of the fd44 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]:

• Right of Access: You have the right to request a copy of the personal data fd44 holds about you, free of charge. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, you may also update information directly through your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we temporarily pause the processing of your personal data while a dispute about its accuracy or the lawfulness of processing is resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though fd44 may continue processing where there are compelling grounds to do so.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9 Children & Minors

The fd44 platform is strictly intended for adults aged 21 years and above. fd44 does not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account belongs to a minor, or that personal data has been collected from a person under the age of 21 without appropriate verification, we will immediately suspend the account, delete all associated personal data, and reverse any financial transactions where possible.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on fd44, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act promptly on all such reports.

10 Third-Party Links

The fd44 platform does not contain links to external third-party websites for commercial or advertising purposes. All navigation links on fd44 direct to pages within the fd44.io domain. Third-party game providers such as Pragmatic Play, Evolution Gaming, and others deliver their games within the fd44 platform environment; when you play these games, limited technical data may be exchanged with the respective provider's servers as necessary to run the game.

fd44 is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party service whose platforms or products you interact with independently outside of fd44.

11 Security Measures

fd44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the fd44 platform is encrypted using TLS 1.2 or higher. Our platform operates exclusively over HTTPS.
• Data Tokenisation: Payment account references for bKash, Nagad, Rocket, and Upay are tokenised and stored in an encrypted format. Raw account numbers are never retained in our systems.
• Access Controls: Access to personal data is restricted to authorised fd44 personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Two-Factor Authentication: fd44 offers OTP-based two-factor authentication for player accounts and enforces it internally for all staff accessing systems containing personal data.
• Regular Security Audits: Our platform and infrastructure undergo regular security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, fd44 will notify affected players promptly and take immediate steps to contain the incident and prevent further exposure.

While fd44 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your fd44 account has been compromised, contact our support team immediately via live chat.

12 Changes to This Privacy Policy

fd44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an on-platform notification at least 7 days before the changes take effect.

The effective date and version number at the top of this document will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the fd44 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any concerns about changes to this Privacy Policy, please contact our support team via live chat or at [email protected] before the revised Policy takes effect.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fd44 handles your personal data, please reach out to our support team using the contact details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the fd44 platform
• Response Time: Live chat responses within 2–5 minutes; email responses within 24 hours
• Language: Support available in English and Bengali